Staff working from home? Contact us for the ultimate infosec and compliance solution
Quality Assure 100 % of your contacts with Vorth. Don't rely on a small percentage of your contacts to define quality. Turn assurance into improvement. Ensure complete regulatory compliance and gather valuable insights from your greatest hidden asset: customer data. "This call may be recorded for training and quality purposes". Ofcom, GDPR, PCI, The Regulator. Are you holding personal or sensitive information in call recordings or transcripts? Vorth's QCaaS (Quality & Compliance as a Service) - the safe, easy and cost effective way to ensure your conversations are verified for total compliance.
Regulators in energy and financial services are on record as saying their sector's participants don't do enough to identify and support vulnerable customers. COVID has increased vulnerability in the UK. Our platform has unique AI functionaility to help identify vulnerable customers, enabling you to adjust your support level accordingly.
This practical technology-based learning and self-improvement solution reduces the need for formal training sessions. Cutting edge analytics driven by AI and ML technologies allows agents to learn continuously from their own customer conversations as highlighted by our platform. Managers and team leaders can comment and feedback in real time to ensure action is taken quickly. Through real-time smart analysis of customer conversations, they identify what constitutes a great call or chat. Recordings of ideal conversations can be used to highlight best practice in handling a variety of customer contacts.
Do you have people who now routinely work from home ? Unfortunately Covid-19 has forced many into remote or working from home scenarios, posing new challenges for businesses regarding sensitive information. By regulating non-essential smart device functionality, Vorth’s technology can mitigate information security disruptions that may jeopardise sensitive information and ultimately keep end users productive and focused on their work.
Upon entering a specified time schedule (e.g. 09:00 – 17:00), registered devices go ‘cold’ – losing unauthorised functionality.